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You will not see the account being created, as this is handled automatically in the background. If you click on the CREATE option then a new iLok account is created for the UA account email address used to login to LUNA. When launching LUNA for the first time, you are asked if you have an iLok account.

Now I need to log into that iLok account to manage it. If necessary, click here for instructions on how to reset the iLok account password. In this case, click GO BACK and use the LINK EXISTING option to link the existing iLok account with your UA account email address. This error will appear if LUNA detects that an iLok account has already been created with the same UA account email address used to login. Make sure that you have a Thunderbolt Apollo or Arrow interface registered to your UA account before trying again.Īfter launching LUNA, I clicked CREATE, but I am getting a message that says, “iLok Account Creation Unsuccessful, Please verify UA interface registration and try again.” How can I start using LUNA? Log into your UA account by clicking here. If a Thunderbolt audio interface is not registered to your account then this error can pop up. You must have a UA Thunderbolt audio interface registered in the same UA Account that you use to sign into LUNA. “iLok Account Linking Unsuccessful” error I am getting an error that says, “iLok Account Linking Unsuccessful, Please verify UA interface registration and try again.” Why am I seeing this and how do I start using LUNA?

P urchased UAD Instruments and Extensions will be visible in LUNA via the Manage page under My Products. Where can I find and manage the UAD Instruments and Extensions that I’ve purchased? Note: First generation iLok USB Keys are not supported FAQ Does not require an active internet connection) iLok USB Key (A physical iLok USB Key is needed.iLok Cloud (Requires an active internet connection).Both of these options are perfectly fine and you may choose whichever option that works best for you. LUNA offers multiple options for managing iLok licenses. The following FAQ contains help for various issues that can occur while activating or managing iLok licenses for LUNA.